Tax Payer Survey

TAXPAYERS SERVICE SATISFACTION SURVEY FOR PERIOD ENDED DECEMBER 2020

Dear sir/ma,

This Survey is intended to elicit your kind assessment of the services provided by FIRS tax offices in respect of Complaints/Enquires, filing of tax returns and general conduct of the staff at tax offices country wide.

Your response with sincere answers will enable us to direct actions and resources towards improving voluntary tax compliance obligations and efficient service delivery.

(Note that information provided will be treated with utmost CONFIDENTIALITY)

BASIC INFORMATION

Name of company

Tax Identification Number

Business Address

Line of business

Accounting year

Tax office

Full Name

Position in the comany

** Please note that as a respondent to this questionnaire your name and your position in the company is very important.

BASIC INFORMATION

When last did you file returns?

Annual Tax Returns

Vat Retuns

What channels do you use in Filing your Returns?

What is the turnover threshold of your Company?

What challenges do you encounter when dealing with FIRS?

Have you experienced any other frustrations in the tax office?

EFFICIENCY OF THE FIRS SERVICES

Kindly feel this Questionnaire using the numbers 4 to 0 suggesting to us how to improve the quality of our services.

Excellent=4, Good =3, Fair =3, Poor=1, Very poor =0

Are the responses to Enquiries and Complaints resolved timely and satisfactorily?

How pleasant was the general attitude of FIRS staff towards you?

How will you rate the effectiveness of the Electronic Channels (E-Services) provided by FIRS?

How do you assess/rate the process of obtaining TCC from the Tax Offices?

How will you rate the COVID-19 Tax palliatives provided by FIRS on Tax Returns?

Rate overall quality

TAX PAYERS' GENERAL EXPERIENCE

When last exactly did you visit a Tax Office?

State the name and location of the Office

Was it the office where your Tax file is domiciled? (If your answer is NO, then state the name of the Tax Office)

In your own view, how conducive is the Office environment?

Very conducive Conducive Not conducive

How satisfied were you with general reception at the Office?

Very satisfied Satisfied Not satisfied

How fast were you attended to at our Tax Office? (You can state the minutes/hours spent before final resolution of your issues)

SUGGESTIONS FOR FURTHER IMPROVEMENT

Tax Filing Matters and E-Channels

Conduct of Taxpayer Unit Staff

Resolution of Complaints and Enquiries

Tax Clearance Certificate (TCC) approval processes

Taxpayer Service Unit & Office environment

Tax Payer Survey

TAXPAYERS SERVICE SATISFACTION SURVEY FOR PERIOD ENDED DECEMBER 2020

BASIC INFORMATION

BASIC INFORMATION

EFFICIENCY OF THE FIRS SERVICES

TAX PAYERS' GENERAL EXPERIENCE

SUGGESTIONS FOR FURTHER IMPROVEMENT

E SERVICES

Taxpro-Max

E- TCC

E- Stamp duty

Tax forms

Help Desk

REGULATIONS/POLICIES/PUBLICATIONS

National Tax Policy

Tax Statistics/Reports

Tax Laws

Tax Treaties and Related Matters

Transfer Pricing

Tax Circulars, Regulations and Public Notices

Our Publications (Gauge, Tax Journal, Comic Books)

Finance Act 2020.

FIRS 2021 Annual Report

Tax Booklets

FAQs

FAQs on PIT WHT VAT

Filing tax returns

Guide for NGOs

NITDL Booklet

Self Assessment

Simple Record keeping 2017

Tax Types and Rates

Tax Booklets

Taxpayer guide e-filing

Taxpayer guide e-taxpay

Taxpayer information series (VAT)

Validating and Updating TIN