FIRS

Tax Payer Survey

TAXPAYERS SERVICE SATISFACTION SURVEY FOR PERIOD ENDED DECEMBER 2020

Dear sir/ma,

This Survey is intended to elicit your kind assessment of the services provided by FIRS tax offices in respect of Complaints/Enquires, filing of tax returns and general conduct of the staff at tax offices country wide.

Your response with sincere answers will enable us to direct actions and resources towards improving voluntary tax compliance obligations and efficient service delivery.

(Note that information provided will be treated with utmost CONFIDENTIALITY)

BASIC INFORMATION

** Please note that as a respondent to this questionnaire your name and your position in the company is very important.

BASIC INFORMATION

When last did you file returns?

EFFICIENCY OF THE FIRS SERVICES

Kindly feel this Questionnaire using the numbers 4 to 0 suggesting to us how to improve the quality of our services.

Excellent=4, Good =3, Fair =3, Poor=1, Very poor =0

TAX PAYERS' GENERAL EXPERIENCE

SUGGESTIONS FOR FURTHER IMPROVEMENT